Refund & Chargeback Policy

1. Shipping labels

A label refund is requested through the carrier; refund eligibility and

timing depend on the carrier's policy. SelleSend processing fees and any

add-on fees are non-refundable once the label is generated.

Unused wallet balance is refundable at any time on written request to

support@sellesend.com, minus any processing surcharges already absorbed.

Funds are returned to the original funding source within 7-10 business

days.

Subscription tiers (Pro, Enterprise) are billed monthly and can be

cancelled at any time. You retain access through the end of the current

billing period. We do not pro-rate refunds for partial-month cancellations.

Per-use premium tool fees (SmartShip, SuperTrak, Fraud Verify, etc.) are

non-refundable once the tool has produced a result. Protection plans are

governed by the Insurance Policy Terms.

We treat unsolicited chargebacks as a breach of contract. If a chargeback

is filed for a label, premium tool or subscription that was delivered or

consumed, we may (a) reverse the chargeback with evidence, (b) suspend

the account pending resolution, (c) recover the chargeback amount plus a

$25 processing fee from any wallet balance, future top-ups, or

saved funding source.

Carrier billing discrepancies (reweighs, address corrections, residential

upcharges, oversize, fuel adjustments) are billed to the merchant per

the Master Service Agreement. SelleSend adds a transparent platform

reconciliation fee disclosed at the time of rebill.

billing@sellesend.com