SelleSend Privacy Policy
This Privacy Policy describes how SelleSend collects, uses and shares
information about you when you use the Service.
1. Information we collect
- Account information — name, email, company, role.
- Shipment data — origin/destination addresses, parcel details,
declared values, carrier selections, tracking events.
- Payment information — handled by our PCI-compliant payment
processors (Stripe). We do not store full card numbers.
- Verification & KYC data — when required for high-value shipments,
international screening, or merchant onboarding.
- Usage data — IP address, browser, device, pages visited, feature
interactions.
2. How we use it
- Provide and operate the Service (rate-shop, label generation,
protection, reconciliation).
- Detect fraud, screen against OFAC/sanctions lists, comply with legal
obligations.
- Support, communications, analytics, and product improvement.
3. Sharing
- Carriers (FedEx, UPS, USPS, EasyShip, etc.) — only the data needed
to create the label and deliver the package.
- Payment processors — Stripe and underlying card networks/banks.
- Insurance partner — only when you elect protection coverage.
- Service providers (hosting, email, analytics) under appropriate
confidentiality terms.
- Law enforcement / government as required by law.
We do not sell personal information.
4. Your rights
Depending on where you live (California CCPA, EU/UK GDPR, etc.), you may
have the right to access, correct, delete, port your data, or object to
certain processing. Email privacy@sellesend.com to exercise any
right.
5. Retention
We retain account and shipment data for as long as your account is active
and for up to 7 years thereafter to comply with tax, accounting and
regulatory obligations. Audit logs may be retained longer to defend
against fraud or legal claims.
6. Security
We use TLS in transit, encryption at rest, role-based access controls,
MFA for admin accounts, and a defence-in-depth posture. No system is
perfectly secure — please report suspected vulnerabilities to
security@sellesend.com.
7. Contact
SelleSend, 4275 Executive Square #200, San Diego, CA 92037
privacy@sellesend.com